Warranty Information – Zeds Beds

Zeds Beds · After-purchase support

Local support.
Long after
you settle in.

Find warranty information for your mattress, bed frame and bedroom furniture, plus clear steps to get help with a product concern.

Get help with a claim Explore coverage

Your Victoria and Langford team is here to help.

Dreamlife SilverStar mattress at Zeds Beds
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Understand your coverage

Care for your comfort.

Review the coverage information below and keep your proof of purchase handy when contacting our team.

Mattress Warranty

At Zeds Beds, we stand behind the quality of our mattresses. Most of our mattresses come with a manufacturer’s warranty that protects against defects in materials and workmanship.

What is covered:

  • Manufacturing defects in foam, coils, or structure

  • Visible sagging or indentations beyond acceptable limits (typically 1.5” or more, depending on manufacturer)

  • Faulty stitching or zipper issues

What is not covered:

  • Normal wear and tear

  • Comfort preference (too soft or too firm)

  • Damage caused by misuse, stains, or improper support

  • Mold, odors, or liquid damage

Bed Frame & Furniture Warranty

Our bed frames and bedroom furniture are built for durability and long-term use.

Coverage includes:

  • Structural defects

  • Manufacturing issues with materials or workmanship

Not covered:

  • Damage from improper assembly

  • Scratches, dents, or cosmetic damage after delivery

  • Misuse, overloading, or commercial use

Set up for lasting comfort

Support your mattress.
Protect your investment.

A suitable foundation, a mattress protector and the right care are part of looking after your sleep setup.

Ask about my setup

Warranty Requirements

To ensure your warranty remains valid:

  • Use a proper bed frame or foundation with adequate support

  • Use a mattress protector to prevent stains or damage

  • Follow all care and setup instructions

👉 Important: Stained or unsanitary mattresses may void warranty claims.

Let’s take the next step

How to Make
a Warranty Claim

If you believe your product has a defect:

  1. Contact us with your proof of purchase

  2. Provide photos showing the issue

  3. Our team will review and respond promptly

Depending on the situation, we may:

  • Repair the product

  • Replace defective components

  • Offer a replacement or solution

Speak with our local team.

Have your proof of purchase and product photos ready. Tell us what you’re experiencing so we can review the concern.

Contact us about a claim

250-894-9337
hello@zedsbeds.ca

You can email your photos and proof of purchase with your enquiry.

Review & next steps

Returns & Exchanges

All warranty claims are subject to inspection and approval. Products must be returned or made available for inspection before a refund or replacement is issued.

Looking for a mattress in Victoria or Langford? Visit Zeds Beds for high-quality, factory-direct mattresses and bedroom furniture built to last.

Need showroom details?

Find addresses, opening hours and directions for both Zeds Beds locations.

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100% Island owned and operated

Local Support You Can Trust

As a locally owned business in Victoria and Langford, we’re here to support you long after your purchase. Our team is committed to making sure you’re taken care of.

Talk to our team